BYRU GuideBook
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| BYRU CARD : |
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| ADDITIONAL FEATURES : |
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Congratulations!
Welcome to BYRU, a world of telecommunications without limits.
Now you can enjoy our Super GSM* service, giving you access to the
ACeS satellite network as well as roaming to GSM networks worldwide
(including Indonesia's three GSM operators).
For greater convenience, both prepaid and postpaid services are
available.
This User's Guide not only provides directions for using your BYRU
Card but also introduces you to our range of services.
Once again, we wish you a warm welcome and thank you for trusting
us to give you the ultimate telecommunication services.
*Roaming between the three GSM operators in Indonesia will be introduced
in phases.
Your BYRU Card Premier Package
- Prepaid BYRU Card
- Refill Voucher
- User's Guide
- Application Form for Postpaid Service
- PUK (PIN Unblocking Key)
Your BYRU
Card The BYRU (read be ru) Card is a SIM (Subscriber Identity Module)
card that allows you to make and receive telephone calls via both
the ACeS satellite network and our GSM roaming partner networks.
The BYRU Card also holds your subscriber identity number and PIN
(Personal Identification Number). What's more, the card's memory
can store up to 250 names and telephone numbers.
Customer Choice
The BYRU Card offers two types of service: prepaid and postpaid.
Prepaid cards allow you to control the number of pulses you use.
Postpaid cards, on the other hand, give you access to the entire
range of facilities available from BYRU. Prepaid card can not be
used to roam to other GSM network.
[ Index ]
PIN and PUK
A PIN (Personal Identification Number) is a secret number known
only by cardholder to prevent unauthorized use of your card. For
the BYRU Card, the preset PIN is 0868, but we recommend that you
change this immediately to another secret code you can easily memorize.
For directions on changing your PIN, please see your cellular phone
User's Guide.
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If you key in the wrong PIN three times in a row,
your BYRU Card will be automatically blocked. If this happens,
use your PUK (PIN Unblocking Key) to reactivate it. |
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Your PUK is included in your BYRU Card Premier Package. For directions
on using your PUK, please see your cellular phone User's Guide.
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If you key in the wrong PUK three times in a
row, your BYRU Card will be disabled and it could not be reactivated.
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Installing your BYRU Card
Your BYRU Card comes in ISO (credit card) size.
To use it with the Ericsson R190 satellite phone, remove the chip
provided and insert it in your cellular phone.
Activating your BYRU Card
Your premier BYRU Card is a prepaid card. To use it, you must first
load the voucher points (a voucher is provided in the Premier Package)
into your BYRU Card. Once the voucher points are loaded, you can
enjoy the full range of Prepaid BYRU Card services. If you wish
to take advantage of the postpaid BYRU service, please see the section
on Postpaid BYRU Subscriber Applications.
To activate your BYRU Card, follow the steps below:
- Insert the BYRU Card into your cellular phone (Ericsson R190)
according to the instructions in your phone User's Guide.
- Get your cellular phone ready according to the instructions
in the User's Guide, making sure that the battery is fully charged.
- Extend the antenna pointing the sky above you and switch on
your cellular phone, then key in the number 0868 (the preset PIN).
- If the SIM card is being used for the first time, you will go
straight to the "New SIM Setup" menu. For System Mode, select
"Satellite Only" mode. For "Home Subscription" select "ACeS-based".
For directions on choosing the options, see your cellular phone
User's Guide.
- Wait a few moments until the cellular phone receives the satellite
signal. When this happens, the word "ACeS" will appear on the
screen of your handset.
- Call
 to
be connected directly to the BYRU Customer Care Center.
- The operator will ask for your name and some means of identification.
This information will be needed for future verification.
- You will also be asked for your 4-digit Password as your personal
ID. This Password gives you access to certain services provided
exclusively for you.
(!) Keep your Password confidential.
You will be fully responsible for any abuse of your Password.
- You will then be connected to the voucher loading menu. Follow
the directions given.
- Once the voucher loading process is completed, your BYRU service
is ready for use.
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Refilling your BYRU Card
To refill your prepaid BYRU Card, follow the steps below:
- Get a prepaid BYRU voucher.
- Follow the directions on the reverse of your prepaid BYRU voucher.
Making a Call
1. For destinations within Indonesia, from any country.
- Method 1: Area code, subscriber number Example: You wish to
make a call to Jakarta, to number 7654321
Key in: 0 2 1 7 6 5 4 3 2 1 
- Method 2: Prefix "+", Indonesia country code 62 - area code
- subscriber number Example: You wish to make a call to cellular
phone number 0812-7654321
Key in: + 6 2 8 1 2 1 7 6 5 4 3 2 1
2. For destinations outside Indonesia from any country.
- Prepaid customers: Method: SLI prefix, country code, area code,
subscriber number. Example : You wish to make a call to the USA
to number 1-212-7654321
Key in: 0 0 1 1 2 1 2 7 6 5 4 3 2 1
- Postpaid customers:
Method 1: Prefix "+", country code, area code, subscriber number.
Example: You wish to make a call to the USA to number 1-212-7654321
Key in: + 1 2 1 2 7 6 5 4 3 2 1
Method 2: SLI prefix, country code, area code, subscriber number.
Example: You wish to make a call to the USA to number 1-212-7654321
Key in: 0 0 8 1 2 1 2 7 6 5 4 3 2 1
* Any call not using the prefix "+" will be charged at a rate
equivalent to the prepaid tariff.
- To call other BYRU customers from wherever you are
Method 1 : Prefix "0", operator code 8681, subscriber number
Example : You wish to make a call to BYRU customer 08681-7654321
Key in: 0 8 6 8 1 7 6 5 4 3 2 1
Method 2 : Prefix "+", Indonesia country code 62, operator code
8681, subscriber number
Example : You wish to make a call to BYRU customer 08681-7654321
Key in: + 6 2 8 6 8 1 7 6 5 4 3 2 1
To make a call in GSM Mode, follow the directions from the GSM
operator concerned.
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ADDITIONAL FEATURES
BYRU offers additional services such as High Penetration Alert,
Call Forward/Divert, Call Waiting, Call Holding, Conference Call,
Call Transfer and fax & data transmission. These are described briefly
below. For full directions regarding their use, please see your
cellular phone User's Guide.
High Penetration Alert
Only available in Satellite Mode. If you are in an area where
the satellite signal is very weak, this feature will still alert
you to an incoming call. To receive the call, look for an open area
where the signal quality is better. You have up to 2 minutes (depending
on the caller's network) to find such an area.
Call Forward/Divert
This allows you to divert incoming calls to another number.
Choose from the following options:
- Forward all incoming calls
- Forward when busy
- Forward when unreachable
- Forward when there is no reply
Call Waiting
If you have another incoming call while you are speaking on
your phone, the Call Waiting feature will alert you to the incoming
call with a special tone. You can then choose whether or not to
accept it.
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Call Holding
Call Holding enables you to put a phone conversation on hold
while you accept another incoming call or call another number.
Conference Call
This feature allows you to speak with up to five different callers
at the same time.
Call Transfer
You can connect the person you are talking to with another caller
who is on "hold". Once they are connected, your connection will
automatically be closed.
Fax & Data Transmission
Your BYRU Card lets you send and receive Fax and Data at a speed
of 2.4 kbps. To take advantage of this service, you must first register
with the BYRU Customer Care Center.
Roaming
Only available to postpaid customers. The roaming facility gives
you the freedom to use the networks of BYRU's GSM operator roaming
partners. To enjoy this facility, contact the BYRU Customer Care
Center.
IDD (International Direct Dial)
This makes calling numbers outside Indonesia easy. Postpaid
customers must register with the BYRU Customer Care Center to take
advantage of this facility.
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Becoming a Postpaid BYRU Subscriber
All premier BYRU Cards are prepaid. However, if you wish to subscribe
to BYRU's postpaid card service, simply fill in the application
form provided in your premier package. Follow the directions on
the form and fill in the necessary details. Give the completed application
form together with any other documents needed to your nearest BYRU
Card dealer or to the BYRU Customer Care & Sales Center.
Note:
- You can credit any remaining voucher points on your BYRU Card
to your new postpaid account when you convert.
- PSN reserves the right to accept or reject applications at its
own discretion.
ACeS Network
The ACeS network is a GSM network based on the Garuda-1
satellite covering all of Asia. Your BYRU Card provides access to
this network, giving you global communication capacity from anywhere
in Asia. The coverage area extends from Pakistan and India in the
west, to the Philippines and Papua New Guinea in the east, from
Japan and China in the north to Indonesia in the south.
Important Numbers
112 Emergency
115 SAR
868 BYRU Customer Care Center
888 Prepaid BYRU Card refills
388 Ericsson
Customer Service Customer Care & Sales Center:
Gedung Kantor Taman A9 Unit C3-C4
Jl. Mega Kuningan Raya Lot 8/9 No.9
Kawasan Mega Kuningan
Jakarta Selatan 12950
INDONESIA
Customer Care
Phone: 868 (ACeS Satellite Mode) (62-21) 8990 0868
Fax : (62-21) 8990 8380
E-mail: customercare@byru.net
Sales
Phone: (62-21) 576 2292
Fax : (62-21) 576 2290
E-mail: sales@byru.net
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